Topics gestart door mustafab

2 Topics

M
mustafabAan het warmlopen
gevraagd in Mobiele abonnementen

Have my subscription cancelled?

Hello,I had a monthly cancellable subscription in Tele2. On its initial days, I called the customer service and requested the cancellation. The agent told me that cancellation would normally be effective 1 month later, but he said he will do an adjustment and it will be cancelled after 15 days.I said okay, he sent me a confirmation, and I accepted it. This call happened on 14 May 2022. On June, I received the invoice (number 901459804601), and I thought it will be the final one. Its been paid with automatic incasso. However, in July, I received a new invoice (number 901463749539) with some costs and discount. In the Tele2 Account Overview page, it says my contract has ended under the mobile number. My client number is 1.21299135.Could you please help me with understanding these invoices, and if my subscription is cancelled and I will no longer receive invoices? Kind regards.Mustafa

3
Marciano van Tele2
Moderator
1 jaar geleden
M
mustafabAan het warmlopen
gevraagd in Smartphones en Instellingen

Delivery of iPhone 13 with subscription

Hello! Good afternoon.On 26-04, I have ordered an iPhone 13 along with a mobile subscription.Actually, I had to order twice, because first one’s payment is failed during iDeal step in my bank account. That’s why I ordered 2nd time with successful payment.On the last order, I received an e-mail for successful purchase, and told AMP will contact for delivery details.Next day, I received a reminder e-mail for first purchase attempt, and it was saying to retry payment as first trial is failed. I simply ignored it as I ordered successfully later. So, could you please confirmmy first failed purchase trial successfully dismissed, and won’t affect anything. Order number: #71317596 my second and successful purchase journey is successful, and I will be contacted for delivery. Order number: #71317717 what is the expected delivery time? It was saying immediate availability in stock, and will be delivered on 29-04. If there will be a delay, is it possible to change the color from white to pink? I

3
Johrick van Tele2
Moderator
1 jaar geleden

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