Topics gestart door kareemshams99

3 Topics

K
kareemshams99Durft te posten
gevraagd in Bestelling en levering

Refund

i want to reach anyone to help me get my refund, i ve been on a circle for more than two month, i cancelled my order and never got a refund till today, order date was 10th of February 

1
Marciano van Tele2
Moderator
2 jaar geleden
K
kareemshams99Durft te posten
gevraagd in Facturen en kosten

No refund

i m not sure if i am in the right place, but i cant get anywhere with the customer service, i placed an order on February 10th, 2022 and for travelling reasons i cancelled the order same day, i made a payment of 227 euro and till today April 19th, 2022 i didn't receive my refund and the company is clamming that the refund was in my account since February, after two full months i managed to speak to a customer service that requested my bank statement to assure them that no refund transaction happened in my account.i dont know what to do or who to reach, i m finishing my minutes credit balance on calling the customer service, and they are not even refunding me those minutes, so basically i m paying money to get my money back.if anyone can plz help coz i m really frustrated and annoyed with the lack or service and there s no reason to hold my money back.Thank you 

1
Marciano van Tele2
Moderator
2 jaar geleden
K
kareemshams99Durft te posten
geplaatst in Bestelling en levering

Refund did not happen for two months now

i m not sure if i am in the right place, but i cant get anywhere with the customer service, i placed an order on February 10th, 2022 and for travelling reasons i cancelled the order same day, i made a payment of 227 euro and till today April 19th, 2022 i didn't receive my refund and the company is clamming that the refund was in my account since February, after two full months i managed to speak to a customer service that requested my bank statement to assure them that no refund transaction happened in my account.i dont know what to do or who to reach, i m finishing my minutes credit balance on calling the customer service, and they are not even refunding me those minutes, so basically i m paying money to get my money back.if anyone can plz help coz i m really frustrated and annoyed with the lack or service and there s no reason to hold my money back.Thank you 

3
Marciano van Tele2
Moderator
2 jaar geleden

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