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aziyaSnapt hoe het werkt
gevraagd in Bestelling en levering

Contract did not mention starting in 4 months automatically

Hi,  I have signed up for a sim-card subscription and requested to keep my number (13th of August, I believe, 2021).I received a sim card that with a note that said that I cannot use it until my contract starts. And that I will receive my contract soon.  I received a contract indeed. And then I received a message on my phone that I cannot change abonnements because my old contract isn’t over ( with a different service provider) and I  have to wait for it to end.  So I assumed that the number exchange and my subscription cannot go through. There was no communication about my subscription started for 5 months. Until in January I receive a random invoice (Kenmerk: 2223/1.20942296) for 18 euros that is said to be take on the 26th of Jan automatically. I cannot use the “factuur uitleggen” service , I get (Je hebt geen rechten om deze pagina te bekijken.Probeer een van onderstaande opties om verder te gaan.) .  In conclusion, I do not understand what the 18 euros invoice is for. Does that me

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