Topics gestart door marfitoes

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M
marfitoesAan het warmlopen
gevraagd in Bestelling en levering

URGENT: Need help number porting

Hi! I am a former Tele2 customer who cancelled their subscription as I thought I was leaving Amsterdam. However, this turned out not to be the case. I came back and want to switch to a different service provider (Simyo), as well as keep my number.The problem: I am not sure if I still own my number. Simyo said that they would SMS me in order to confirm the number porting, but I haven't received any messages. I also have no service on my Tele2 sim. I really need to keep this number, as I have used it for a year with everything I've signed up for in the Netherlands, and needing to switch numbers would be a huge pain.Tele2 employees… Is there any way I can still keep my former number while switching to the new service provider? Please help, I need to activate my sim as soon as possible and I cannot do that without completing the number porting :/ thank you!

3
eric
Ere-member
1 jaar geleden
M
marfitoesAan het warmlopen
gevraagd in Mobiele abonnementen

No connection abroad after trying to troubleshoot

iPhone XS Hello Tele2 community and anyone who can help,I unfortunately am not able to use my SIM card, after two invoices, abroad. I have already tried restarting, making sure the APN is correct, switching networks, resetting my network settings, etc. There is also no block on my account.I don't know what else to do, because my SIM should work. I'm currently in Georgia (country) and while it says online that I need to buy a foreign plan, MijnTele2 says it is included into my account.please help??

2
M
2 jaar geleden

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