Reacties geplaatst door Lauris G

2 Reacties

L
Lauris GAan het warmlopen
geplaatst in Mobiele abonnementen

Failed at canceling subscription

Hey Lauris, you're very welcome! Thanks for getting back to me so quickly as well. I canceled your subscription right away and I requested a refund for the period of January 1st - March 9 (today), so you will receive an amount of € 64,77. As I said, you always pay afterwards, so next month your will receive an invoice for the period of March 1 - March 9 that you will have to pay, but the costs for this period are already processed in the refund. It will take about 4-6 weeks before you get the money back. The reason that it takes this long is because there is no longer an active subscription. I also send you a confirmation mail with this information. Will you let me know when you've received the refund? I would love to hear from you. If you have any other questions in the meantime, please let me know. I'm here for you! 😊 Hi, I still have not received the money and it has been more than 7 weeks already. 

5
Marciano van Tele2
Moderator
11 maanden geleden
L
Lauris GAan het warmlopen
geplaatst in Mobiele abonnementen

Failed at canceling subscription

Hey Lauris, first off; thank you for filling in your profile and sharing the screenshots without any personal data! It's weird to see that the online cancellation didn't go as planned. However, I see that you tried to cancel correctly, so please don't worry; I'm going to help you cancel your subscription right away and I will make sure that you receive a refund for the amount that you paid too much since the original cancellation date. Please note that you always pay afterwards, so you will still receive an invoice next month (April) for the month of March (at least the days that your subscription was still active). But I will also refund these costs for you.  Please reply in this topic and let me know if I can cancel your subscription right away and disconnect you today. Just to make sure; you don't want to keep your current number? Let me know and I will get to work right away! 💪🏻 Thanks for the speedy reply! You can cancel the subscription today and I do not wish to retain the ph

5
Marciano van Tele2
Moderator
11 maanden geleden

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