Reacties geplaatst door nick14235234534

2 Reacties

N
nick14235234534Aan het warmlopen
gevraagd in Facturen en kosten

Wrong invoices

Only I can't find anything in the system about a subscription cancellation on July 16It means only one thing: your support specialist made a mistake and didn't cancel my order saying it was canceled.Why should I have this kind of consequence because of your mistakes? It's ridiculous!  Besides, this is a monthly cancelable subscription, which you have to pay for 1 month anyway. I don't have to pay for 1 month because I canceled the order before I received the sim card. 14 days hadn’t spent. I didn’t use your service at all.Ok, I see. It’s a useless conversation.I’m disappointed. Hope people will think twice to have a deal with Tele2. I wish I'd never deal with it.P.S.: All my perturbations are for Tele2, not you, Johrick. Thank you for your attempt to help. 

4
N
1 jaar geleden
N
nick14235234534Aan het warmlopen
gevraagd in Facturen en kosten

Wrong invoices

Thank you for the answer. I have to repeat: The next day, as soon as I realized that you did not provide eSim, I called the support service and canceled the order (July 16, 2022). The specialist said the order was canceled.Thus, there was to be no subscription and no bills at all. I don't owe you anything since I canceled the order on July 16th.If your specialist did not cancel my order after the first call, then you should deal with this specialist. These are not my problems!Attached a screenshot where you can see the date, time and duration of that call. Now you have everything to figure out. 

4
N
1 jaar geleden

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