Reacties geplaatst door mustafab

2 Reacties

M
mustafabAan het warmlopen
gevraagd in Mobiele abonnementen

Have my subscription cancelled?

Hey Mustafa,Thanks for sending your customer- and invoice numbers! I checked your account and I see that your subscription has indeed been stopped on the 14th of May. The first invoice (in June) was for the period in May where you still had your subscription. The second invoice (in July) is for the period of 1 - 15 June, because there is always a 1 month notice period. I can’t see what was said about the subscription being cancelled in 15 days, but that doesn’t sound correct. However I want to reimburse the € 4,50 costs in June, but I can only do that after these costs are paid. This will automatically happen on or around the 28th of June. After this one, the invoices will stop, so you don't have to worry about that.Please send me a message after this invoice was paid and I will reimburse it for you! 😄Kind regards,Marciano Hello Marciano,Thank you for your prompt answer.Maybe I misunderstood something from my conversation with the agent, but he changed something on it so that I can ca

3
Marciano van Tele2
Moderator
1 jaar geleden
M
mustafabAan het warmlopen
gevraagd in Smartphones en Instellingen

Delivery of iPhone 13 with subscription

Hi @mustafab, How nice that you have placed an order with us! And even nicer that you also ended up on the Community, so double welcome! 😊 I immediately checked with you and of course I have answers to your questions. 1. It is indeed true that your first order was cancelled because you did not pay on time. No worries about this, this will not affect anything! 2. Oh, I would have loved to answer this for you, but I can't make any statements about this because I don't have any insights into our stock. As soon as the device is in stock you'll get a notification from our delivery partner that you can schedule an appointment. 3. It is not possible to choose a different device for your current order. I do see in the system that I can still cancel your order, so if you want a different color, I can cancel your order so you can place a new one! Please let me know if I can do that for you? Then I'll get to work for you right away! Hopefully this answers all your questions, if there are any unc

3
Johrick van Tele2
Moderator
1 jaar geleden

Badges

Toon alle badges
Gebruikersvoorwaarden