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Wrong invoices

  • 16 September 2022
  • 4 reacties
  • 50 x bekeken

Hello!
In July, I ordered a sim card through your website.

The next day, as soon as I realized that you did not provide eSim, I called the support service and canceled the order (July 16, 2022). The specialist said the order was canceled.

On August 15, I received an invoice for payment (Kenmerk: 2223/1.21381012) (why?).

On August 17, I called customer service again. I was told that I had not canceled anything and that it was possible to end the subscription now. Again the specialist said that the subscription was canceled.

I paid the bill.

Today, September 13, I received an invoice again (Kenmerk: 2223/1.21381012).

 

1. Cancel the invoice for payment!

2. Return my money.

3. Remove all my data from your database.

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Beste antwoord door Johrick van Tele2 18 September 2022, 13:21

Bekijk origineel bericht

4 reacties

Reputatie 4
Badge +2

Hi @nick14235234534

 

Welcome to the Tele2 Community! I can well imagine that this is not a nice feeling, I would like to give you more clarity. It is true that you have received the last invoice, this is because the subscription was canceled on August 17, that is why you have received an invoice from us this month because Tele2 always invoices afterwards. I see that the subscription has been cancelled correctly, so I assume I don't have to do anything for you now. 
 

If there is anything else, feel free to let me know or open a new topic here on the Community. I wish you a very happy Sunday.

 

Greetings,
Johrick

Thank you for the answer. 

I have to repeat: The next day, as soon as I realized that you did not provide eSim, I called the support service and canceled the order (July 16, 2022). The specialist said the order was canceled.

Thus, there was to be no subscription and no bills at all. I don't owe you anything since I canceled the order on July 16th.

If your specialist did not cancel my order after the first call, then you should deal with this specialist. These are not my problems!

Attached a screenshot where you can see the date, time and duration of that call. Now you have everything to figure out.

 

Reputatie 4
Badge +2

Hi @nick14235234534

I understand what you mean. Only I can't find anything in the system about a subscription cancellation on July 16. Besides, this is a monthly cancelable subscription, which you have to pay for 1 month anyway. The subscription is now correctly cancelled, so I can't do more than give this confirmation for you at the moment.

Only I can't find anything in the system about a subscription cancellation on July 16

It means only one thing: your support specialist made a mistake and didn't cancel my order saying it was canceled.
Why should I have this kind of consequence because of your mistakes? It's ridiculous!

 

 

Besides, this is a monthly cancelable subscription, which you have to pay for 1 month anyway.

 

I don't have to pay for 1 month because I canceled the order before I received the sim card. 14 days hadn’t spent. I didn’t use your service at all.

Ok, I see. It’s a useless conversation.

I’m disappointed. Hope people will think twice to have a deal with Tele2. I wish I'd never deal with it.

P.S.: All my perturbations are for Tele2, not you, Johrick. Thank you for your attempt to help.

 

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