I don't even know where to start, but I will write in points probably, this is a story of a foreigner.
1. I was a customer of another provider for 2 years where I got a phone and a contract (€40/month).
As my contract came to an end I went to Tele2 and asked if they have unlimited data because I use a lot.
2. I was promised unlimited data, however I need to wait one or two months to get a phone if I don't want to pay a really high percentage of the whole price of the device (because I'm a foreigner).
3. As I was told right there in the shop, I cannot choose the phone + contract option because I'm a foreigner so I had to choose SIM only and I waited. After I couple of weeks I had an accident and I broke my phone completely so I was really in a need of a phone.
4. I go there and ask for a phone and help because I don't have a phone (obviously). I was sent away (unless I have hundreds of euros for a phone as a student of course, because that's what we all have).
5. Not long after this I realised that my data which I pay for is not unlimited, since it is limited to 5gbs per day. I talked with others from same and also from different providers who all claimed that it is BS. They have no daily limitation or it is much more than 5 gbs.
6. After 2 months I got back again and I was really annoyed by the fact that I cannot have a phone, my data is not unlimited and most of the workers treat me bad.
The first answer I got from the worker "I cannot give you a phone because you are a foreigner, only if you pay the most part, or you can just go to Tmobile, we will merge anyway and they have cheaper phones because of their promotions".
Ridiculous, that's how you promote your company I guess.
I went to Tmobile and told the workers that I was sent here by tele2 and I was told that it is possible to get a phone from you since you will merge.
They were actually laughing and told me they have no idea what the tele2 worker was talking about since the merge is somewhere around next year and this is not how it works anyway.
7. I went back to tele2 and told the worker that in tmobile I was told if i end my contract with you, I can get a phone and a contract from them.
The worker immediately realised that I can get a phone so he started to promote some of the devices.
I had a hard time choosing a device and apparently I couldn't even choose whatever I desire, because I cannot pay more than €10 a month as a FOREIGNER. In the end I chose something, I spent the whole afternoon to run around to get all the necessary papers for the deal then in the end the system didn't let us make one.
I called customer service and this ALL is not enough to end my contract, only if I pay the 2 years I signed for.
8. Thank you for being honest with me and telling me in the first place that you do not serve foreigners and if you do then you lie about everything, thank you for reminding me that I'm nothing just a foreigner, thank you for letting me choose on the website that I'm a foreigner so you can send me to a store when you closed ALL OF THEM, Im looking forward to be your very good customer for the remaining 20 months.
Kind regards, and congratulations again with your amazing "policies".
Beste antwoord door eric
For a phone with more than 10 euro loan per month, last year the law was changed. That is why not everybody can get a phone loan anymore. Under 10 euro, these laws are not applicable. So, your choice, buy a phone less than 240 euro or pay extra if you want a fancy one.
T-Mobile and Tele2 sell unlimited data subscriptions, but there is a Fair Use Policy of 5Gb per day. When that is used, you can "buy" 1 GB boosters for free in the app. This is to prevent that people use it as fixed line replacement instead of smartphone subscription.