beantwoord

problem with ordering through the website

  • 28 January 2022
  • 4 reacties
  • 44 x bekeken
L

Do any of you know the e-mail address to which you can send a message to Tele2 customer service for mobile services.
There is no such information on their website, only a hotline or texting with a robot.

I have a problem with my order. On 10/01/2022 I placed an order for the extension of the mobile phone contract with a new phone and until today I have not received the package or any information what is happening with it.

I only got the order confirmation and nothing happened since that day.

icon

Beste antwoord door Floor109 28 January 2022, 19:02

Bekijk origineel bericht
Dit topic is gesloten. Maak een nieuw topic aan als je een vraag hebt.

4 reacties

Floor109
Reputatie 6
Badge +7

Hello,

We do not have a direct e-mail address for support, but we do have a chat department. The chatbot should be able to forward you to an employee if you ask for this.

Ik zit vrijwillig op het forum. Ik werk bij de Tele2 Backoffice, niet bij het forum-team, maar ik denk/help graag mee! Hierdoor kan het zijn dat ik soms wat later reageer.
L

Except that this chat robot is geared towards Dutch, and unfortunately I don't know it yet.
And when I try to write in Dutch with a google translator, when I jump from the tele2 page and want to copy something from the translator, that conversation ends.
And the current phone prevents me from calling the hotline.
It's kind of paranoid that in the 21st century there is no official email address to contact customer service!

Thanks for the suggestions.

Floor109
Reputatie 6
Badge +7

How is your current phone preventing you from calling? If you want I can call you and transfer you to the mobile helpdesk

Ik zit vrijwillig op het forum. Ik werk bij de Tele2 Backoffice, niet bij het forum-team, maar ik denk/help graag mee! Hierdoor kan het zijn dat ik soms wat later reageer.
Johrick van Tele2
Rank
Reputatie 5
Badge +6

Hi @LukaszTilburg 

Has this all been resolved by now? Or do you still have questions? Do you want to let us know? Then we can see if we can still do something for you! Because of course I am here to help you.

Moderator van Tele2 - Tip: Vul je Communityprofiel aan met jouw klantnummer of 06-nummer, dan kan ik jou sneller helpen! Vragen? Maak dan een topic aan, op ongevraagde DM's zal niet worden geantwoord.
Gebruikersvoorwaarden