beantwoord

Geen Service Buitenland Tele2

  • 25 maart 2016
  • 4 reacties
  • 234 x bekeken

I am a new client by Tele2 (since the beginning of this month). Yesterday I went abroad (still in Europe) and my phone shows "no service". I have spent half a day today to be able to solve the problem. First, I had a live chat with customer service but the problem was not solved. I had to call from abroad and spent 15 minutes with the operator, the problem was not solved and I was informed that the problem will be given to the technical team. Later I got an sms to the other phone number I have provided to call back as there was more information necessary from my side. I called back only to find out that the service abroad is not possible for me at this moment because I am a new customer and I have first to pay two invoices before I can use the phone abroad. I find this absolutely unacceptable. I did not get any explanation why is that (the operator refused to explain. She said that she did not invent the rules and she can help me with nothing).

Well, I was NEVER informed about these "rules" and want to see the document, which determines that. Why was I not informed about these limitations before? This service is completely unacceptable and I am willing to take in further with the customer protection if necessary.

Please do explain why this happened and how it can be solved?

Best wishes,
Julija
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Beste antwoord door Siebel 26 maart 2016, 09:53

Hi Julija,

This applies to all customers, roaming is blocked for the first 2 months.

You can file a complaint at: https://www.tele2.nl/klantenservice/klachten/klachtenformulier/
Bekijk origineel bericht

Dit topic is gesloten. Maak een nieuw topic aan als je een vraag hebt.

4 reacties

Hi Julija,

This applies to all customers, roaming is blocked for the first 2 months.

You can file a complaint at: https://www.tele2.nl/klantenservice/klachten/klachtenformulier/
Hi Siebel,

Thank you for your reaction and reply! Well, I find this service to be middle aged. There is a contract between me and Tele2, incasso, etc. and find no reason why the service is blocked for the first two months. I find this absolutely unacceptable and of course will file a complaint.

Best wishes,

Julija
Reputatie 7
Badge +4
Remember that this is a customer board. So everybody without at the end of their forum name "van Tele2" is just a customer like you. We can have a discussion here but can not promiss anything.
What we think that this measurement is a fraud protection rule. New subscriptions went direct abroad and as calls made abroad takes time before the details reaches the Netherlands, people who used a fake bankaccount call dial hudge amount of money to premium numbers..
I suggest to Tele2 to overcome this and give customers the possibility to deposit some money from a bank account to proof that it is valid.
Reputatie 5
Badge +3
Hi sumrova,
just like siebel explained this applies to all the customers for the first two months.
If you have other questions I have to ask you to make a new topic.
Best regards, Trinh