I am a new client by Tele2 (since the beginning of this month). Yesterday I went abroad (still in Europe) and my phone shows "no service". I have spent half a day today to be able to solve the problem. First, I had a live chat with customer service but the problem was not solved. I had to call from abroad and spent 15 minutes with the operator, the problem was not solved and I was informed that the problem will be given to the technical team. Later I got an sms to the other phone number I have provided to call back as there was more information necessary from my side. I called back only to find out that the service abroad is not possible for me at this moment because I am a new customer and I have first to pay two invoices before I can use the phone abroad. I find this absolutely unacceptable. I did not get any explanation why is that (the operator refused to explain. She said that she did not invent the rules and she can help me with nothing).
Well, I was NEVER informed about these "rules" and want to see the document, which determines that. Why was I not informed about these limitations before? This service is completely unacceptable and I am willing to take in further with the customer protection if necessary.
Please do explain why this happened and how it can be solved?
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This applies to all customers, roaming is blocked for the first 2 months.
You can file a complaint at: https://www.tele2.nl/klantenservice/klachten/klachtenformulier/