Another "Mistake" from Tele2.
I paid my August 2016 Invoice on time and to the correct bank account number with all the relevant information.
Meanwhile, I have sent print screens of my payment (by regular mail) to Tele2. on 07-092016 and on 22-09-2016.
I have contacted the customer service several times, only to be told that a message has been sent to the financial dept. (average waiting time to get an agent +/- 40 minutes)
I have neither the possibility to look in Tele2 system and/or contact the financial dept.
My number has been disconnected as of this morning 29-09-2016.
My invoice still shows RED on mijntele2.nl.
This is not acceptable.....This invoice has been paid on time with all the correct information, as I have been paying all my previous invoices.
This is a disgrace from Tele2 , they can not find a simple payment and they disconnect customers even after they have paid their bills.
My business has been affected from this situation and I demand an immediate re connection!!!!! as well as a compensation for ALL the mistakes of Tele2......
Furthermore, I have checked (three times) the option to keep my number "secret"from out going calls and three times this option have been unchecked (without my knowledge).
Now I can not unable or disable any function on mijntele2.nl web page.
Can some one explain to me the following:
I have two subscriptions with Tele2.
I paid both August invoices on the same date.
One payment is "in the system" and the other one completely disappeared from "the system" and of course the number was disconnected.
Both payments contain the adequate/correct information and made to the same bank account.
This is becoming really ridiculous .....
it is not funny anymore to have to deal with such incompetence and dishonesty and unprofessionalism.
Contacting Tele2 is as follows:
Calling Customer Service -- Approx. waiting time one hour - all costs are on the caller
Opening a new topic on Tele2 Forum -- Approx waiting time one week
Writing and sending a letter -- Approx. waiting time one month.
Still do not expect a normal answer. It will be convoluted, not to the point and a big lie.
Trust me I have experience as I tried all the above and still my problem (created and started by Tele2) is not resolved.
Does anyone know how to contact Tele2/Transcom besides by phone (waiting time: approx, one hour) , forum (waiting time approx. one week)and postal address (waiting time approx. one month) ?????
For example A fax number or an email address>.......