About a month ago I requested my number to be ported from Tele2 to T-Mobile (I need 4G for work while traveling in the EU). I was informed by the T-Mobile employee at the store that they have requested the number port (I got an SMS with the number port confirmation code) and that my Tele2 subscription will end in one month after which my new T-Mobile contract will start.
This morning my Tele2 sim was deactivated, so I inserted my new T-Mobile sim. It did not work so I contacted their support and they informed me that they requested the number port, but that Tele2 never responded. They also said that Tele2 needs to re-activate my number so they can attempt the port again. As I am now stuck with no network, I can’t phone Tele2/T-Mobile support.
Any assistance will be greatly appreciated.
Beste antwoord door Cas van Tele2
Welcome to the Community! I am going to help you with your transfer to T-Mobile right away.
First of all a pity you are going to leave us, but you choose our big Magenta brother. That's great! Thank you for filling in your details in your Community account. I immediately checked your details and see that your case is now being handled by our IT specialists. This will be solved as soon as possible by T-Mobile!
If you have any questions please let me know. I am here for you!