I have renewed my subscription in August 2015,
I pay, every month, my subscription.
My mobile phone is 4G ready
I live in an area where (according to Tele2) I should receive 4G
According to Tele2, 4G should be available to all subscribers since June 2015
Sill, I do not have 4G and :
According to Tele2 (confirmed 2 times by their help desk) it is a matter of luck if I get 4g or not, depending on the robot who perhaps will select me.
Every time I ask for a new sim card (4G ready) it is impossible for me to activate it as there are no links on the mijntele2.nl web page and when I call to activate it, another phone number is used.
PS: no use of any cap. letters and exclamation signs. Hope now Tele2 will take some positive action.
Beste antwoord door Ben van Tele2
Thank you for your message here on our online forum.
I'm more than willing to help you out here.
However, I can't just make 4G happen for you.
Like you have been told over the phone, a robot selects the customer to transfer to our new 4G-system
Did you renew your subscription with a handset? And is that a new 2 year contract?
Thank you for being nice and sensible, I really appreciate it.